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good morning everyone and welcome to today'smobile application development program webinar. last week digital services innovation centerat the federal cio council watch the program to provide agencies the tools they need tomake rate mobile products available to the public. before i introduce our presenter,i want to remind everyone that we will be taking questions at the end of the presentation.if you have a question please type in the chat box. are presented today is jacob parcell,he is the manager and mobile programs at gs eight. for mobile access to government. jacobis also the community manager for the community mobile practice which is a cooperative cracksin a 50 federal agencies interested in implementing citizen products.>> jacob.

>> thank you janel. i appreciate the initialinduction and i appreciate everyone turned in today. i want to keep this as brief aspossible. but i do want to give you a big overview of what we have going on in mobileapplication development program. as you can see from my slide, this is really an outlineof what this program does. before we get started, let's talk about the popularity of mobile.that is my computer trying to chime in. it's okay.>> the mobile application row gram. why anytime, anywhere? the public is mobile. comp scorefound this month at 59% of americans own a spark of. 60% of the folks out there in theu.s. own a spark form -- smart phone. people will be accessing the internet more by phonethen computer this year.

>> folks were saying that it will happen in2015, it is now 2013. people will be using phones more and more to access the internet.the way people are using mobile is changing the way we interact with normal media. weare using our tablets while we are watching tv. we may be looking at wikipedia on ourtablet love we are watching lost or whatever show you might be watching.>> those are the sort of things that we see changing. csa survey found that 50% of peopleeither plan to or might visit a federal government website via mobile. this is a tablet or itis a phone. anyway, i apologize, my computer once to update. i will work as much is possible.let's go ahead. >> the mobile application development programwas created as one of the milestone for one

of the digital strategies. along with thefederal cio council we decided to create these program to help agencies get in the forefrontof mobile application development. >> one thing to keep in mind about this mobileapplication development platform is primarily for interfacing and customer facing application.it is not for enterprise applications, but i think if you are developing an enterpriseapplication some of the things about user experience and some of the ways of planningyour mobile application for enterprise to apply.>> so again as you can see here, it is about making great local products. mobile responseto website, hybrid web apps and native apps. those are the three things we are really lookingat in the mobile application program. one

thing about the program, it is not a technicalplatform. so it is not an environment where you go to develop your app. the program ismore about how do you create a good mobile experience.>> what are tools you can use? because what we have found in our work over the last coupleof years is that mobile is ever-changing. the industry still trying to figure out, andwe as government need to work together to figure it out. the way we model this programis that we use the software life cycle model. or agencies can plan, launch and test mobileapplication. >> they should test them before they launchthem. but, the keep in mind this mobile application development program is we are leveraging alot of projects, products and tools used by

other agencies. i will show you how that worksas we go further into the presentation. another key about the mobile application program isis it is in data. it is ever growing. if you're looking for something this program you canactually go in and change it. because we have built a lot of tools into this program ona wiki. >> if you are on a article and you know anotherpiece that can be used to test it, you know a tool to be used to test a mobile website,feel free to go at it. i will talk a little bit about that later. all right. so, as isaid, it is planned, develop, test and launch. i will talk a little bit about the planning.i will talk about the developing pieces. i will talk about testing pieces and i willtalk about the luncheon pieces. at the end,

we will go ahead and take your questions andwe can stay here as long as you need to. >> again, i hope my presentation does nottake more than 20 minutes. there is a lot to cover. bear with me. the plan piece ofthe development program helps you build a mobile strategy cap see what other agencieshave done and use new acquisition tools to find top mobile developers. currently, themajority of mobile government apps, mobile websites and native apps are on the usa .govgallery. >> if you're an agency just starting out mobile,we suggest that you go to the usa golf app gallery to see how other agency have implementedthis. i will give you a demo here while we are on the screen. one moment please. thisis apt site usa .gov. let me show you some

of the apps here.>> this one does not work. my apologies. okay.here is the mobile application development page.there we go. as you can see, at the tos careers app. you can go to the mobile apps and lookat what agencies have built. android, what they have built on apple, you can see whatthey have done on mobile web and you can also see what they have done with blackberry. youcan also see the categories of apps that have been created. we are pulling these categoriesfrom the app store to see what kind of reference service. if you believe your mission is goingto be best if you do a reference. >> if you are doing utility, or native. ifyou are an hhs and you are looking for medical apps that have done, are there ideas you canleverage. you can go here. now, the next piece

of the plan section of the mobile applicationdevelopment program is mobile golf wiki case studies. i just showed you some examples ofapps. what if you wanted to learn how these apps are created.>> these links are live in the slide, after the presentation you will be able to go backinto the slides and actually look at these. let's take a look at some of the case studieswe have here. one of the popular apps out there is the mind psa app from the transportationsecurity administration. what we have done as we have talked to 20 agencies about howthey created these mobile apps, mobile websites and we have gotten their story. how they approachedit what challenges i have, how they did it, and what they learned and what they mightbe doing in the future. i guarantee you if

you read five or six of these, you will beahead of the curve on a lot of folks i talk to when they come to talk to me about mobile.>> take a look and see if there are seven here that you think might be mission related.take a look at the apps gallery. packages starting to see what the mobile unit -- universeis looking on the federal government. once you have a mobile idea, you most likely willthink about how you develop. one of the things and why we keep it in plan is because we havecreative contracting resources for folks to use for their mobile efforts.>> one of the cool things that we have done when we were building the program as we reachedout to agencies that we had done that had developed mobile application. we asked themfor their public rp, they used to get contracting

dollars, what contractors to build these.we asked them for these and then we anonymize them.>> okay. so as you can see, this will explain it in more to tell. we created this mobileapps, these templates. they are on the mobile golf wiki. it is easy language that you cantake an actually put into a mobile rsp. so do you need, to need a mobile website? wehave language that allows you to figure out what you should use. what these agencies alsodid after they shared and collaborated, we collaborated with these agencies after wetook all of his language and put together. we actually had agencies come back and takea look. >> you could talk about what hybrid apps youwant, in addition, you can talk about the

key personal skills you need and you can talkabout the testing, that you may need to do to the app contracting language here for testingand contracting language here for mobile codes. so, that is what we have. another cool toolthat this is linked to, the slides talk about, are the rfp easy platform. it was createdby fda and presidential innovation earlier this year and late last year that allows youto improve your tech acquisition under $150,000. >> the blood goes into a little bit aboutthis. what we have done is taken those templates, that i just showed you and put them into therpc easy tool. are you going to the tool and you say you want to get a mobile developmentcontract, we have already put the wiki language that i just showed you into that mobile, thatrp easy tool. then we have the cochairing

language in there under, in the wiki. but,what we have also done, what you get to developing, we have created a couple of other optionsfor you. >> i will talk about those now. sides, usa.gov is where you can get a fully responsive website created for your agency. all you haveto do is sign up and send us an e-mail and we can get you started on that. only responsivemobile ready. in addition to that, if you already have a website, how do you use systemcolors that allows you to create mobile experiences? >> one of the cool things we did and one ofthe cool things that agencies have done is that agencies can share, some agencies haveshared codes from their mobile development and let me show you here. okay. here is themobile code catalog. what you can do here

is what you start developing your app, youmobile website. you can come here and see what other agencies have used. what folkshave is in the private sector to develop mobile websites and mobile application.>> we have it split up here by different frameworks, we have it module approach and we also havetesting which i will talk about an event let's say you are looking to develop an androidapp. module code for ios. there is a federal api sdk. if you have an api you can use thisto program it. you can also just open up this sdk and open up the coding copy it it foryour own use. use it, make updates and send it back on the help.>> you can also model complete apps. the white house app is here, the osha, part of labor,the tol timesheet is also here. there is also

various apps here via android. these are waysthat you can take this code and you can take a look at it and see what other agencies havedone. use it yourself, even make updates to it and send it back to us. be on the lookoutfor more events around the cochairing catalog. i wanted to see you get a look at it.>> i will share with you guys after the webinar. so, when we talk about the user experienceguidelines that we have created, we have had a couple of events around mobile user experience.there is some great stuff about user experience on the wiki. what user experience is is whatis the motion, how do you say, the reaction that folks get from your application. eitheryour mobile website or your mobile app. what the research biases if you have two secondsto impress somebody with your app on a website.

sounds like an exaggeration, the studies saythat if you do not have a good user experience on your application, it is most likely goingto be deleted and you will never get that user back again.>> so, one of the important things you need to think about as you plan and develop, putin the develop functions fish you'll be able to post users process you go. we have donea couple of events around mobile experience. >> you can see some the tools here. mobileusability here, books, there is a workshop, we have all of the presentations here thatyou can look at. about how other agencies approach good mobile user experience. as imentioned, we also have oval user tools and we have provided in the application program.>> mobile user experience will include functionality,

but you can actually use not tools that allowyou to actually mock up or your app would look like as you are developing it and planningit. period here is one tool we have in here that allows you -- there are a number of toolsin the application development program that you can take. tools response web, a lot oftimes you will find that we are trying to think about where we are redundant.>> some of the tools are also in the sharing catalog. also development framework toolsand we have that you can access as well. so users periods is important. we will have moreexperience in the coming months. please stay tuned. so, let's talk about testing. makesure that your app works on all devices by leveraging automated and in the wild testingsupport. test for security and accessibility.

>> when we are talking to agencies, numberof them tested but nobody had really put together how all of those testing resources did, thatare open. what we did is we leverage the wiki again and created an app testing guidelinepage. let me show you around a little bit. >> we divided testing into four. areas. functionality,usability, security, privacy, accessibility and performance. performances how your mobileproduct affects a devices ecosystem. >> again, if you create an abnormal websitethat makes somebody's phone move slow, they will either delete your app or not go to yourwebsite anymore. so you have to test the performance of hope your app or mobile website works onthe device. let's take a look at the performance testing here. just to give you an idea whatwe have.

>> so, here are some general guidance, governmentguidance and rules that can guide you on performance testing. again, here are some resources. theweb resources on how to approach performance testing and there are testing services. theseare all here as a service you pick some are free, some are not.>> we are not favoring one or the other. they are all here for you. some of these toolsare free, some of these allow the automated testing where you just plug in your developmentcode and it sends you a report telling you how it works. we also have, i think this isvery interesting, to hear, is some code catalog testing resources.>> let me go back to the previous page. so, accessibility testing resource. i know wehave some there. so we have all these guides,

some of these as you can use. but we alsohave testing scripts. we are collecting more testing scripts. this program is organic.the department of labor has done, they've given the testing scripts and allowed us toput it on a mobile code sharing catalog. here you go, you can actually use the mobile accessibilitytest script. you can send it back to the department of labor, that is one of the testing resourcesthat you can use if you need a testing script. there are some available. we are collectingmore and more, as i said. >> the final thing, i need to give a quickshout out to mike and the department of labor who really helped us develop this code sharingcatalog. we will have mike on in a future event in a future webinar. he will actuallybe our -- on wiki at 2:00 p.m. today in washington

dc to talk about the cochairing catalog. ifyou registered, please let us know. open opportunities app testing. we may be saying, what is that?well, what we have noticed is that the basic testing and the automated testing is veryhelpful when you are in developing. >> but, we needed in the wild testing to letus know how an app behaves once it is out in the anywhere anytime environment. whatwe started to put together. , video services innovation center is a source and testingpilot. data from the social security administration is helping us out with the severed. davidis a software tester at the social security administration.>> we appreciate his help with that. what we are doing in a way that you can get involvedon the webinar, it is only open to federal

employees at the moment unfortunately. wewill take as agencies develop their mobile web and native apps and throwing in the pilot,we are looking at mobile web and web apps, things with a link federal -- with a linkthat are live. >> we have testers and the federal government.you have an apple website is just rated and want some feedback i we are doing compatibilitytesting. does the app were? some minimal usability testing. how does this app work in the wild?does it do what you think it does and what does it look like? minimal on that, pick -- capabilitytesting. is it working? we will send out an opportunity to our testers and they will testyour application based on what devices are available and what type forms are available.>> we will send you the feedback. this is

a very early pilot phase and we are stillworking on our tests. but we have started to talk to some agencies about testing. butwhat we are doing and where you can get involved is that we are actually still looking forvolunteer testers for the actual tests. >> if you are a federal employee, you cango to this page, fill out this quick form and let us know if you want to be a tester.then we will get back in touch with you. we haven't that we are still talking about agenciesabout testing, we are developing a processes, but we expect to be testing and mobile websitesin the next month or so. that is another opportunity if you develop an app and want testing orif you want to get some testing experience as a tester, you will be able to use thatexperience when you go to develop your mobile

application or mobile website.>> we are very excited about this program. you are interested, please e-mail me afterthe presentation. all right. i only have two more slides. i know i said i did not wantto talk more than 20 minutes or 30 minutes. i am at the 20 minute mark thank you for hangingin there. so once you have developed an application, once you have released your mobile website,you have to do a couple of things. if you are putting it on the apple, android, windows,blackberry. you need terms of service. >> the wiki has terms of service informationabout -- for mobile. we have done a lot at gsa but there are some mobile terms of servicethat you can take advantage of i will get to in detail about this process now but ido implore you to visit this page to get a

brief overview about what is going on withthe mobile terms of service. again, you can e-mail me about this. there is informationthere. you do your terms of service and then you are in the apple, android or other storeand then you can register your app with the usa .gov gallery. we are starting in otherpiece of the project that we are still very excited about. if you're interested or ifyou have just developed a recent app, i federal app, please e-mail me and i can talk to moreabout the registry and what it will allow you to do is get it on the apps gallery aswell as allow you to leverage apps from other agencies via api that our mission relatedto you. >> or your agency, so you can link to theirproperty, or build a widget of those apps.

you are interested in that, talking a littlebit about that, please send me an e-mail. what we also do in the program at launch iswe give you a mobile golf blog. each week we feature one mobile app or website releasefrom the federal government. for instance today we will be talking about social security.gov mobile website. once you launch, given the apps register, send an e-mail and letme know we are there. we are always looking, but it is easier if you tell us you are releasingan app, then we will get you a block released on the mobile go blog. there is a descriptionof about 5000 folks right now. then we can talk about other ways we can help you promoteyour application via your various networks. >> we can talk about things other folks havedone commish and similar to use that have

been helpful in probe -- promoting their websiteor mobile app. again, you can follow us on mobile go, the wiki i talked about a littlebit, you can get those promotion tips, tips on the platform development. you can get alot of stuff there that i did not talk about their today.>> it is searchable. take a look. he signed. you sign-up you get an account and you seeone of these pages has something that is missing or something you want to copy, edit, whatever.if you sign up and make an account and tell us who you are and what you are doing withmobile on your member profile page, you can come in and start editing right away.>> again, we will have a witness on downtown, e-mail me if you're interested in that. isdowntown. at this point, i believe i have

allowed -- i have run out of my timeframethat i wanted to talk to you. i will turn it over to janel and she will let you knowwhat you're questions are. >> thank you jacob, you hit it right at 25minutes. as a reminder we will take questions now. we think a question please type in thechat box and i will ask jacob your question. also i want you to know we will be sendinga follow-up e-mail with these resources, these great resources that jacob has shared withus. >> you have comments to create [ indiscernible] do we need to shift our mine site from web development to mobile development, if so,how? >> there is a good article about the mobileapproach and the wiki. mobile first, you know we really need to start the digital government

strategy. thinking about data, information,the platform layer and the presentation layer. as mobile, it is definitely something thatis important know. but we will see new technology after mobile that will need changing as well.>> we need to talk about this in different ways. that is little outside of the focusof this webinar. just starting out, we have a webinar we did a couple of months ago. i'mgoing through the page of the wiki right now and i think, think about what you currentlyhave and how you make it more mobile, and how do you start to think that this informationlayer that the digital government strategy talks about.>> my internet obviously as you guys know, early in the presentation, is not being ascooperative as i would like it to be. but,

if you go to the wiki and search mobile first,there is an article on how to take the mobile first approach.>> even as a person say, even if you have done a lot of stuff, you don't feel like youcan turn back. a lot of agencies have mobilized existing services. there are only a few examplesof things that have been mobile from the first. if you want to see an example of servicesand did not exist before mobile can't take a look at the case studies. look at cdc outbreakand that is how you can see how you can start to mobilize information that has never been,information that you cannot put on a website. >> this is our page on mobile first. we dida webinar. really good overview of a mobile or approach. i implore you, if you have 30minutes during lunch, take a look at it.

>> great. we actually don't have any otherquestions, jacob. so, it was very thorough. you have given us a lot of fantastic thingsto keep in mind in resources. just to let you all know, we are recording this webinarand we will be posting the slides and/or wording. please pass along to any colleagues who missedthe webinar today. and again, as i mentioned, we will be sending follow-up resources andevaluation. please take the time to do this. we take your feedback and account.>> the survey that janel is sending out. we actually ask a question about what piecesof the development program you would like to know more about. very much help us to informour future webinars and future work around the development. please, please fill out thatsurvey.

>> have a great afternoon everyone. thankyou.